Friedheim International offers a range of service packages designed to help spot problems before they occur, keep your machine up and running for longer, and can even reduce the need for spare parts. Coupled with training facilities to ensure your staff are getting the most out of the equipment, these packages are designed to improve your efficiency and productivity, and gain that competitive edge.
Friedheim employs only the best in its team of field service technicians. Our technicians have a wealth of experience in servicing, fault-finding and maintaining our range of products. Just as Friedheim's philosophy is to combine quality people with quality products, so our services and training department combines the best in customer service and responsiveness with the best in field experience to ensure that whether it is an emergency callout or routine preventive maintenance, your machine is in good hands.
To answer many of the commonly asked questions, see our FAQ
- Follows on from the Warranty programme
- Includes regular preventative maintenance
- Includes breakdown labour, travel and spare parts
- Minimum 12 months duration
- Module: Post service set-up module
- Module: Health Check
- Module: Guillotine Safety Inspection
- Individual Services
- Scheduled visit that may include specific replacement parts
- Complete product assessment by our factory trained, professional technicians - taking into account the number of active shifts, run lengths and your own in-house capability.
- 10-20% off Health Check (Check includes: full greasing and lubrication, and gives you a condition report)
- Reduced rates for fitting of Fold Rollers purchased through our Spares Department
Telephone: 44 (0)1442 206135
www.friedheim.co.uk
service@friedheim.co.uk
Contact info
Individual Services
Education & Training
Educate your operators on the skills required to improve productivity – just call upon one of our highly qualified Friedheim Technical Demonstrators.
In many parts of the country we can offer on-site training.
If you identify a need for refresher training of your operators on applications or maintenance activities, we will be happy to develop bespoke programmes for you.
Contact info
Telephone: 44 (0)1442 206135
In many parts of the country we can offer a three-shift service, and our team will visit the remotest parts of the UK in order to keep our customers in production. Individual services are charged on an hourly basis or an agreed fixed charge.
When you need on-site assistance - breakdown repairs, equipment moves, refurbishment – just call upon one of our highly qualified Friedheim Service technicians.
Individual Services
Service Repairs, and more
Guillotine Safety Inspections
To ensure the safety and productivity of your machines, a competent technician should regularly carry out a safety inspection of your guillotine. Available as an option to our Preventative Maintenance programmes, our Guillotine Safety Inspection module enables you to plan, budget and schedule these important visits. The module includes two visits a year. Our Safety Inspections are carried out in line with P.I.A.C. 'Blue Book' and ensure full conformity with Regulation 6 of the Provision and Use of Work Equipment Regulations 1998. This service is performed by trained, competent and fully certified Friedheim technicians with a minimum of two years working experience on the guillotine.
Specials
Health Checks are also available as one-off services.
Post-service set-up module
The set-up module can be added to our "Preventative Maintenance Only", "Full Service" or "Warranty " agreements. It is a pre-arranged visit following the Machine Major Maintenance, and is carried out by our Technical Demonstrator with the purpose of restoring the Machine to its originally installed set-up. The Demonstrator completes a detailed checklist that includes roller adjustment, etc.
Health Check
Why not let our engineers carry out regular check-ups on your machine at a fixed price? Specifically tailored to your machine’s needs, our Health Check module typically comprises:
Contents:
Preventative Maintenance
At Friedheim Service, our approach to maintenance is aimed at prevention, not unscheduled repairs. With our Preventative Maintenance programme, you receive the service you need, when you need it, and thus reduce downtime to a minimum. Fully modular, our Preventative Maintenance programme gives you the option to mix and match service modules to achieve the service level that best corresponds to your needs.